StoreLocale policy
Refund Policy
This policy explains when StoreLocale credit purchases can be reviewed for a refund and how to submit a request.
Last updated:
1. Unused credits within 14 days
You may request a refund for unused credits purchased within 14 days of the purchase date. Oxbit Labs will review the purchase date, transaction, and unused credit balance connected to the request.
2. Consumed credits
Credits that have already been consumed are generally non-refundable because the requested AI processing has already been performed. A refund request does not restore or reverse completed generated output.
3. Failed or incorrect charges
If a purchase failed, was duplicated, or you believe you were charged incorrectly, contact support. Oxbit Labs can review the account, transaction status, and credit fulfillment records and provide the appropriate next step.
4. How to request a review
Email [email protected] from the email address associated with your StoreLocale account. Include the purchase date, package name, transaction or receipt reference if available, and a short explanation of the request.
You can also review current package information on the Pricing page.
5. Mandatory consumer rights
This policy does not exclude, restrict, or replace any mandatory refund, withdrawal, or other consumer rights available under applicable law. Where those rights provide greater protection, those rights apply.